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Shipping Policy

SHIPPING POLICY:

  • Service Area: We currently ship optical products and select items within India. Some PIN codes may be unserviceable.
  • Dispatch Time: Usually 2–5 business days (custom lenses may take 5–10 business days).
  • Delivery Time: Typically 3–7 business days after dispatch; remote areas may take longer.
  • Charges: Calculated at checkout; free shipping thresholds (if any) will be shown on the cart page.
  • Tracking: A tracking link is shared by SMS/email after dispatch.
  • Delivery Attempts: 2–3 attempts will be made. Undelivered packages may be returned; re-shipping charges may apply.
  • Damage/Shortage: Report within 48 hours of delivery with photos and order ID.
  • Non-returnable Items: Custom lenses, opened medical supplies, and hygiene-sensitive items (unless defective).